Return Policy

1. Return Period

Customers may request a return within 30 days after receiving their order. To be eligible for a return, your request must be submitted within this period.

Returns requested after the 30-day return window may not be accepted unless the item has a confirmed quality issue or an error caused by Lioramode.

2. Return Eligibility Requirements

To qualify for a return, items must meet the following conditions:

• The item must be unused and in original condition.
• The product must include original packaging, tags and accessories.
• The product must not show signs of wear, damage, washing or alteration.
• The return request must include valid order information.
• The item must be securely packaged to prevent damage during return shipping.

Returned items that do not meet these requirements may be refused or may receive a reduced refund depending on the condition.

3. Items That Cannot Be Returned

For hygiene, safety and product protection reasons, some items may not be eligible for return.

• Items returned after the return period.
• Products that have been used, damaged or modified.
• Items without original packaging or product accessories.
• Gift cards or promotional items marked as non-returnable.
• Products damaged due to improper care or personal use.

4. How To Start A Return

To request a return, please follow these steps:

Step 1: Contact Our Support Team

Email us at service@lioramode.store with your order number, product details and reason for return.

Step 2: Receive Return Instructions

Our customer service team will review your request and provide return instructions if your request is approved.

Step 3: Send The Product Back

Please carefully package the product and ship it using the recommended method provided by our support team.

5. Return Shipping Responsibility

Unless the product is defective, damaged upon arrival, or incorrectly shipped by Lioramode, customers are responsible for return shipping costs.

We recommend using a tracked shipping service when returning items because we cannot guarantee receipt of returned packages without tracking information.

6. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed back to the original payment method used during checkout.

• Processing time may vary depending on your payment provider.
• Original shipping fees are generally non-refundable unless the return is caused by our error.
• Bank or payment processing delays are outside our control.

7. Exchanges

Currently, we recommend returning the original item and placing a new order if you need a different product, size, color or style.

This allows you to receive your preferred item faster without waiting for exchange processing.

8. Damaged, Incorrect Or Missing Items

If your order arrives damaged, incorrect or incomplete, please contact us within 7 days after delivery.

Please include:

• Your order number.
• Photos showing the issue.
• A description of the problem.

Our team will review the information and provide the appropriate solution, including replacement or refund assistance when applicable.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has entered processing or shipment preparation.

Once an order has been shipped, it must follow our standard return procedure.

10. Customer Support

Our goal is to provide a smooth and reliable shopping experience. If you have any questions regarding returns, refunds or product concerns, our customer service team is always available to help.